Not resolved
Additional Fees
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Customer service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I have been trying to switch services from the contractor who built my house to my own account for over a month and a half. I've had so many different things told to me it's crazy.

First time through, I was told there was no meter at the house, however power is still on in my contractors name through Entergy so there is most definitely a meter. Then requested a follow up service where I was told I would receive confirmation of service the following day, never happened, and this has happened several times.

Just got off the phone where I was told people would be out today to check out what is going on and I highly doubt it will actually happen. Power is still on, so I don't understand why it is so hard to switch service from one name to another.

Reason of review: Order processing issue.

Preferred solution: Reduced services, credit towards bill, or deposit waived..

I didn't like: Customer service knowledge of how to do things.

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